Your brand, understood.
US-led management and experienced Philippines teams who learn your systems, your standards and your customers.
Human expertise. Intelligent assistance.
Telehealth support.
Human at heart.
Intelligent by design.
Patient support for ambitious telehealth brands.
Experienced teams, connected systems, and AI assistance—working as one.
Support as a Service. Built around you.
Real people.
Accountable leadership.
ONE TEAM. THREE CONNECTED STRENGTHS.
Support with boundaries.
Handle everyday patient questions with care. Bring pharmacy and clinical teams in when their expertise is needed.
Technology with purpose.
Use AI for routine demand and connected workflows, with a clear route to a person when the conversation needs one.
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Building a telehealth brand?
Bring the pieces together.
Explore UniLoop’s platform, provider and pharmacy workflows with VOXCS patient support—one coordinated path from launch to everyday service.
Our specialty / Telehealth
Every patient question
is a moment that matters.
Billing. An order update. A change of plans. We help your patients navigate the everyday details, so your clinical team can focus on care.
Inside our telehealth support“Can you help me understand my bill?”
BILLING SUPPORT“What’s happening with my order?”
FULFILLMENT COORDINATION“I need to speak with my care team.”
CLINICAL ESCALATIONA connected service offering
More support.
Less operational friction.
Start with what your business needs today.
Shape the next step together.
01
Inbound support
Patient and customer questions handled across your channels, within your systems and policies.
PhoneEmailSMSChat
Patient support 02
Outbound recovery
Sales follow-up and abandoned-cart recovery tailored to your campaign, with the right mix of people and tools.
03
AI-assisted operations
Help with routine questions, thoughtful handoffs, and separately scoped ticketing or AI implementation.
Technology with a human purpose
AI where it helps.
People where
they matter.
Automation should make support more useful. We help define what AI can answer, when a person takes over, and how your team stays connected.
See our approachA WORKFLOW BUILT AROUND YOUR BRAND
01
Understand the request
Phone, email, SMS, or chat
02
Use the right support
Approved AI assistance + your trained team
03
Illustrative workflow. Scope varies by engagement.Resolve or connect
Follow the agreed human, pharmacy, or clinical route
How we work
A team that fits.
A process that connects.
- 01 / DISCOVER
Understand your operation.
Map your support needs, channels, volume, policies, and escalation paths.
- 02 / PREPARE
Make your systems familiar.
Train the team on your brand, tools, and procedures. Agree on where AI assistance belongs.
- 03 / SUPPORT
Work as part of your team.
Deliver the agreed service and refine the operation with you as your needs evolve.
In our clients’ words
Support that makes
a business difference.
Client experiences across the businesses we support.
“VOX CS is an essential partner. They reduced our churn rates by 6% by providing consistent support and cross-selling. I was amazed at how much revenue we were losing on abandoned carts.”
“Really glad I had that call with Lo – super invaluable. She optimized my campaign in ways I hadn’t thought of. I only needed one agent and VOX CS helped as if I had a huge company.”
“Outsourcing our call center ops gives me so much peace of mind. It allowed us to focus on improving our products and optimizing our operations. VOX CS increased our revenue by 13%.”
Individual client experiences; outcomes depend on the engagement.
Designed to fit
Telehealth expertise.
Room to grow.
Our experience includes weight management and peptide-related telehealth support. Our service model also supports wellness, e-commerce, and other customer-facing businesses.
Coverage for your volume
24/7 support is available for high-volume needs. We agree on staffing and coverage around your operation.
Language options for your audience
AI-assisted language support and targeted remote hiring can be scoped to your channels and quality requirements.
Your platforms, connected expertise
We train within your existing systems. Additional technical implementation is scoped separately with appropriate specialists.
Take a closer look
Service guides.
Ready to share.
Customer support
Channels, team model and everyday service responsibilities.
View customer support PDF ↗Download PDF ↓Abandoned-cart recovery
Outbound follow-up and recovery support built around your brand.
View abandoned-cart recovery PDF ↗Download PDF ↓Transparency & compliance
Training, accountability and service boundaries.
View transparency & compliance PDF ↗Download PDF ↓The C.A.R.E. approach
A practical guide to our approach to customer service.
View the c.a.r.e. approach PDF ↗Download PDF ↓Let’s build your support operation
Your next stage of growth deserves a better support experience.
Tell us where you are today.
We’ll talk through what comes next.