Outsource Your Customer Support Operations

NextGen Customer Service & Support

Unleash the power of a virtual contact center

Our remote onshore agents and managers are strategically located across 15 US states, giving us access to the top talent in the country. By combining this with our nearshore and offshore call centers in the Philippines and the Dominican Republic, we can provide a unique advantage in hiring agents with neutral or near-neutral English accents. This approach results in higher retention rates, superior quality, and a seamless customer experience

Customer service & support

Deliver data-driven and consistent customer service across multiple channels. Including inbound/outbound sales and pre-sales customized to your campaign’s needs and easily scalable.,

Abandoned transactions recovery

Monetize hesitant leads that exit your shopping cart or online forms before purchasing. We pull incomplete form entries from your funnels (partials) and our agents convert those leads into customers.

Merchant solutions

Our eCommerce contact center team is built around turning customer service into revenue by protecting your merchant accounts and reducing chargebacks, cancellations, and refunds.

Technology built for trust

Transparency & compliance

We build trust by committing to transparency, compliance protocols, and security measures that leverage technology to protect your customers' data and give you complete access to your campaign’s contact center interactions.

Interactive voice response (IVR)

Reduce call duration by up to 40% and boost your customer experience with our industry-leading custom interactive voice response system. Cloud-based tech, toll-free numbers, registered DIDs, 99.9% uptime, and spam-proof SMS system.

PCI-DSS certified
HIPAA compliant
C.A.R.E. system
Contact center monitoring

Scalable, affordable, with no setup fees

Let us build you the last customer service team you’ll ever need