VOX CS is a NextGen virtual call and contact center business located in the US with onshore, nearshore, and offshore operations. With over 20+ years of customer service management experience, we provide top-notch, round-the-clock inbound/outbound multilingual customer support & service, pre-sales services, abandoned transactions recovery, and merchant solutions. Our focus is to offer affordable omnichannel customer service options, including voice, SMS, email, live chat, in-app, and social media assistance, with the goal of maximizing a company’s revenue.
We offer a vast selection of flexible, cost-effective, and trustworthy solutions to businesses, including sales, appointment scheduling, order confirmation, lead verification, back-office support, IVR systems, customized reporting and analytics, and other bespoke solutions.
We have a reputation for providing exceptional customer service, and our quality has been acknowledged by industry experts. Our client base includes companies from diverse sectors, such as e-commerce, healthcare, technology, and real estate, and we have established strong and long-lasting relationships with these organizations worldwide.
We’ll discuss your needs and create a customized KPI-based strategy to meet your goals.
Our team will work on scripts, documentation, compliance and integrations.
Top-rated US-based managers will train supervisors and agents on your process and standards.
The process is tested and launched. You can follow our progress 24/7 – 365.
Let us build you the last customer service team you’ll ever need
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