Billing questions
Help patients understand charges and navigate billing inquiries using your approved information.
Telehealth / Patient support
Behind every
great patient
experience.
A support team that understands the operational side of telehealth—and knows when to bring in your pharmacy or clinical team.
Let’s talk patient supportPhoneEmailSMSChat
YOUR PATIENT SUPPORT OPERATIONYour brand.
Your brand.
Your standards.
Our people.
US-led management and experienced Philippines teams, trained to work within your systems.
BILLING · ORDERS · REQUESTS · ESCALATIONSWhat we handle
Clear answers.
A reliable next step.
Administrative patient support shaped around your policies, platforms, and patient journey.
Cancellations & refunds
Handle requests according to your policies, permissions, and escalation requirements.
Order & fulfillment questions
Help with available order information and coordinate with pharmacy contacts when their input is needed.
Everyday service issues
Give patients a place to ask questions and help them find the appropriate next step.
Connected, with clear boundaries
The right question.
The right team.
We agree on routing rules with your brand. Administrative support stays connected to the professionals responsible for pharmacy and medical decisions.
Administrative requests
Billing, cancellations, refunds, and service inquiries within your agreed procedures.
Questions requiring pharmacy input
Medication-specific or fulfillment questions routed according to your approved process.
Medical questions
Patient questions that need clinical judgment are escalated to your brand’s clinical team.
Your team, extended
Support that learns
your way of working.
We train on your systems, your policies, and your brand voice. AI assistance can help with routine questions while experienced people handle the conversations that need them.
Coverage and language requirements are defined for your engagement. High-volume operations can discuss 24/7 support. Additional ticketing and AI implementation is separately scoped.
Explore AI-assisted supportBefore we talk
Your questions,
answered.
Start here. Then let’s discuss the details of your operation.
What does VOXCS handle for telehealth brands?
We provide administrative patient support: billing questions, cancellation and refund inquiries, fulfillment questions, and everyday service issues. We work within your approved policies and escalation procedures.
Will your team work in our existing systems?
Yes. Our teams train on your platforms and processes and work as a remote extension of your support operation. Additional ticketing or AI implementation can be separately scoped with appropriate specialists.
How are medication and medical questions handled?
Questions requiring pharmacy input are routed to your pharmacy contacts. Medical questions are escalated to your clinical team. The routing rules are agreed for your operation; support agents and AI do not replace clinical judgment.
Is 24/7 coverage available?
24/7 coverage is available for high-volume needs. Staffing, hours, service scope, and escalation availability are agreed for each engagement.
Can you support additional languages?
Additional language needs can be addressed through scoped AI assistance and targeted remote hiring. We confirm the languages, channels, quality requirements, and coverage with you.
Do you support businesses outside telehealth?
Yes. In addition to telehealth, VOXCS supports customer-facing businesses with inbound support and outbound abandoned-cart recovery. The team and workflow are tailored to the engagement.
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Building a telehealth brand?
Bring the pieces together.
Explore UniLoop’s platform, provider and pharmacy workflows with VOXCS patient support—one coordinated path from launch to everyday service.
Take a closer look
Service guides.
Ready to share.
Customer support
Channels, team model and everyday service responsibilities.
View customer support PDF ↗Download PDF ↓Transparency & compliance
Training, accountability and service boundaries.
View transparency & compliance PDF ↗Download PDF ↓Let’s build your support operation
Build the support experience your telehealth brand deserves.
Tell us where you are today.
We’ll talk through what comes next.